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Customer Service Support :
EPES Marketing personnel is assigned to service customer pertaining to new
enquiries, pricing and logistics issues. Whereas assigned QA personnel shall
address to customer's complaints and issues related to quality.We strive reply
to customer within 24 hrs, before advising the next course of action.
客户服务支援 ：
EPES指定行销与销售人员，在有关询问、估价和后勤物流事物方面为客户服务。
同样地，也指定品质管理人员需及时处理客户的投诉以及和品质有关的事物。
同时，我们也极力在建议下一个行动步骤之前，24小时内回馈客户的答复。
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Design and Engineering Support :
EPES has the support of Japan & Cebu factory in Tooling design and fabrication.
Further to this, Cebu factory requires only 2 days(maximum) to advise
customer on the feasibility of any tooling modification/design change.
Leadtime is advised depending on the extent of the modification / Change.
设计与工程支援 ：
EPES已有日本和宿务（菲律宾）工厂在模具设计与制造的支援。更进一步，
西部工厂只需2天的建议时间能为顾客作出各类型的模具改造或设计改进。
其提前期的建议是视设计改造 / 转换的程度与情况而定。
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Tooling Spare Part Support :
EPES has its own dedicated staff for spare parts support to our production.
If the need arises, EPES can also engage Cebu assistance for urgent requirement.
模具零 / 配件支援 ：
EPES除了拥有自己内部员工提供零 / 配件支援内部生产需求外。如有增加需求，
EPES可通过雇用宿务（菲律宾）作为紧急协助要求。
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EPES's in-house Maintenance Team :
EPES's maintenance staff have completed the Power Transistor training
in Enomoto HQ so as to better support local operation.
EPES内部维修组 ：
EPES维修员工已完成在日本总公司超速晶体管框架的培训。
因此，能更好地提供本地(公司)的生产运作。
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